FAQ

📦 Delivery in Zagreb
– Free delivery for orders over €25
– For orders under €25, a delivery fee of €3.50 applies

📦 Delivery to the rest of Croatia
– Free delivery for orders over €45
– For orders under €45, a delivery fee of €4.65 applies

HP24 Parcel Locker: €2.90 flat rate, regardless of order amount
📦 Delivery to islands is available via HP24 – check availability here:
👉 Interactive Parcel Locker Map

📮 Note:
Free delivery for Zagreb applies only to the following postal codes:
10000, 10010, 10020, 10040, 10090, 10104, 10105, 10109, 10110, 10123, 10135, 10172, 10250, 10360 

📦 If your postal code is not listed, standard Croatia rates apply:
Free delivery over €45, otherwise €4.65

ℹ️ More info: Terms & Conditions

You can pay securely using credit or debit cards (Visa, Mastercard, Maestro), bank transfer, or cash on delivery.
All online payments are processed by Teya, a certified payment service provider that complies with PCI DSS Level 1 and uses SSL encryption to protect your data at the highest security standards.

For every online card payment, you earn loyalty points to use for future discounts.
Loyalty points are only awarded for card payments made via the webshop. Points are automatically added after successful payment.

Free delivery applies:

In Zagreb, for orders over €25

In the rest of Croatia, for orders over €45

💡 HP24 Parcel Locker delivery is always charged (€2.90), regardless of the order total.

No. Frozen and chilled items are only available in-store Petrinjska 9 or via the Wolt app. Due to cold chain requirements, we do not ship these products.

Please contact us by email with your order number and photos. Claims are only accepted with a valid invoice – card slips are not accepted as proof of purchase.

We offer three delivery methods:

GLS home delivery – available across all of Croatia

Croatian Post parcel lockers – collect your order at your convenience

Within the Zagreb area, delivery is made by GLS or our company vehicle, depending on location and order type

All delivery methods are completed within 1–3 business days.